Trustworthy Ecosystem
Ethics
Ozon is a dynamic, rapidly growing business with a large workforce. We work in different countries with different legislation and cooperate with diverse counterparties. To manage emerging compliance risks and business ethics issues, we are developing a multi-level compliance system.
A dedicated compliance team develops and implements a system of policies, procedures and controls across all of our business streams and verticals. All contracts with external counterparties include an anti-corruption clause. For more details, please refer to Information Center.
We conduct our business in strict compliance with legislation on the protection of human rights, which is enshrined in the Code of Corporate Ethics and Business Conduct (Code of Ethics). The Code of Ethics covers a broad range of matters including the handling of conflicts of interest, compliance issues and other corporate policies such as equal opportunity and non-discrimination standards. Our policies forbid bribery and corruption, and participation in any political activities on the Company’s behalf. Ozon takes all necessary measures to counter money laundering, financing of terrorism and proliferation of weapons of mass destruction.
Our employees undergo online compliance trainings at least annually, as well as offline trainings focused on specifics of certain business units. Our key compliance training on the Rules of Corporate Ethics and Business Conduct includes an anti-corruption regulatory compliance component.
In a bid to provide a secure and independent channel for reporting ethics and compliance concerns and issues, we set up a dedicated hotline, available 24/7 in Russian and English. We ask our employees, customers and partners, as well as all other stakeholders, to report any violations of the applicable laws or policies of ethical business conduct involving Ozon’s employees or counterparties. The hotline is very important for us as a source of unbiased feedback that we can use to constantly improve our operations and oversight mechanisms.
For more information, please refer to the “Ethics and Compliance” section of our Annual Report.
Cybersecurity and Data Privacy
Our information security and anti-fraud teams monitor our platform and the Internet overall every day to identify online fraud and design new safety measures to counter it.
To protect its customers, Ozon is on the constant lookout for phishing sites that imitate our marketplace; as another safety precaution, we mask personal details when delivering orders.
We educate our customers, raising their awareness of online fraud and offering internal courses on cyber hygiene, sharing tips and tricks on how to spot a fraudster or how to protect access to your buyer’s or seller’s account on the Ozon platform.
We collect, process, store and transfer large amounts of confidential, corporate, commercial and personal data. We rely on user activity data to target advertising, offer personal product recommendations and fine-tune our operations. We realize full well our legal and moral responsibility for the safety and integrity of all this data and do our utmost to live up to the trust of our customers and partners.
Our staff undergo a training program that we developed in-house on workplace protection and password policy, rules for safe communication and the use of software, incident management and personal data protection. We also regularly screen our IT systems to detect data leaks and security breaches.
For more information, please refer to the “Cybersecurity and Data Privacy” section of our Annual Report.
Service Quality and Safety
We aim to provide a platform for buyers, sellers and our partners, where all parties are confident that their interests will not be infringed, and nothing threatens their safety. We strive to make online shopping convenient, safe and accessible, enabling our buyers to improve the quality of their lives and access modern services.
We care about the quality of the goods sold via our marketplace and our Direct Sales business, so the sale of counterfeit or substandard goods is prohibited. We use a set of anti-counterfeiting measures to ensure that the goods available on our marketplace are of high quality. We use an automated moderation system that checks product cards against a set of rules and criteria and clears products for sale. We also utilize a machine-learning-based model to screen the goods already put for sale on the marketplace and conduct additional monitoring for sensitive categories. We request certification documents for frequently counterfeited brands and quality-sensitive goods, such as vitamins and baby formula. To identify counterfeit goods, we maintain close contact with the owners of various brands, and analyze customer reviews and requests.
