Sustainability
Sustainability
We create opportunities for millions
of consumers, entrepreneurs, employees and partners, and improve the quality of
life in the places we live and work
Creating opportunities for small and medium-sized entrepreneurs
In 2018,
80% of businesses were unable to expand beyond their immediate region, as doing
so was both complex and costly. Today, all 750,000 of our sellers are able to
reach customers nationwide. As a result, starting a business anywhere in Russia
can now take as little as 24 hours
Ensuring equal access to goods
We aim to
ensure that no matter where the customer is based, products can be ordered at
competitive price with fast delivery. The pickup points we develop in
partnership with entrepreneurs allow us to serve customers even in the smallest
rural communities
15,000 small towns and villages with Ozon pickup points
We
launched a ‘home-based’ pickup point format that can be opened even in a
private house, enablingpickup points to operate wherever they are needed
3 out of 10 orders
are delivered to towns and villages with populations
under 50,000
Developing systematic charity
Through the
Ozon Care platform, we provide direct support to people in need and engage
customers and entrepreneurs in charitable initiatives. We work exclusively with
vetted and reputable non-profit organizations.
Get involved
270 non-profit organizations (NPOs) sell goods on Ozon
And provide their
beneficiaries with employment, income and opportunities for self-realization. The commission on sales
of NPO products is 1%.
> RUB 400 million was allocated to charitable initiatives
The total contribution of Ozon,
sellers, consumers and Ozon Bank clients in 2025
We invest in talent
Our
approach is based on safe and standardized working conditions for all. We
strive to create a friendly, respectful culture in our interactions with employees,
partners, and customers. In addition, we continue to develop our corporate
university, where employees acquire new skills, expand their knowledge, and
share expertise
We take responsibility for the environment
We
continuously work to optimize our operations and delivery processes to reduce
environmental impact, minimize waste, and increase recycling
We Reduced packaging usage by 72% over years
In 2025, packaging consumption per 1,000 products was 3,5 times lower than 5 years earlier, without compromising product quality or safety
87,5% of waste generated in 2025 was sent for recycling
We sort and recycle most operational waste, including boxes, stretch film, wooden pallets, and plastic containers
Creating a secure digital environment
We are enhancing
shopping safety across Russia by protecting customers not only on Ozon’s
platforms, but across the entire Russian internet
A 90% decrease
in the
number of fraud-related complaints and fraudulent transactions since 2023
138,000 fraud attempts
were
prevented in 2025
21,000 phishing websites
were detected and blocked in 2025
We use cookies
To make the website more convenient for you, we use cookies. By staying on our site, you agree to the use of cookies.